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Adjei, S D (2016) Review of waste management in the UK construction industry, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Ahadzie, D K (2007) A model for predicting the performance of project managers in mass house building projects in Ghana, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Ahiakwo, O A (2015) Improving construction processes in Nigeria using the Last Planner® system, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Akinsola, A O (1997) An intelligent model of variations' contingency on constructions projects, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Al Neyadi, A (2019) Sustainable and digital strategies for enhancing United Arab Emirates construction industry competiveness, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Al Qasimi, S K H (2019) The impact of implementing heritage elements in contemporary buildings in the United Arab Emirates, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Al Shamsi, H A A (2015) A framework for group leadership in the construction industry in Abu Dhabi, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Al Shamsi, S K (2019) Managing construction projects in the United Arab Emirates to gain competitive advantage, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Alamil, H M (2022) Knowledge sharing within the Kingdom of Saudi Arabia large construction organisations, Unpublished PhD Thesis, , University of Wolverhampton.

Alamri, R (2019) Development of a model for health and safety management in Saudi Arabian oil and gas construction projects, Unpublished PhD Thesis, School of Engineering, University of Wolverhampton.

Alhumayn, S A (2018) Developing a framework for BIM implementation in the saudi arabian construction industry, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Ali, A (2018) Development of a framework for sustainable construction waste management: a case study of three major Libyan cities, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Alkatheeri, A (2018) An investigative study on the relationship between organizational factors and knowledge management effectiveness in UAE public organizations: the case study of Abu Dhabi, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Alketbi, S R (2020) Effective implementation of value engineering in the housing construction programmes of the UAE, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Alosaimi, H (2019) Embedding knowledge management strategies in the Kingdom of Saudi Arabia construction industry, Unpublished PhD Thesis, School of Engineering, University of Wolverhampton.

Alqahtani, F (2017) The relationship between the values of Abu-Dhabi Police and the competencies of their project managers, Unpublished PhD Thesis, , University of Wolverhampton.

Alshihre, F (2018) Development of a framework for client satisfaction in the Saudi construction industry, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Ankrah, N A (2007) An investigation into the impact of culture on construction project performance, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Bappa Salisu, J (2016) The impact of compensation on public sector construction workers in Jigawa State of Nigeria, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Bashir, A M (2013) A framework for utilising lean construction strategies to promote safety on construction sites, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Braimah, N (2008) An investigation into the use of construction delay and disruption analysis methodologies, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Butkovic, B (2019) A framework for developing 4D level-of-detail on construction projects, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Cheng, J (2008) The impact of strategic decisions on construction client satisfaction: An assessment framework, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Cheung, S O (1998) Project dispute resolution satisfaction of construction clients in Hong Kong, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Chinyio, E (1999) An evaluation of construction clients' needs and preferences, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Dare, F T (2011) A novel methodology for e-learning space design in HEI campuses, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Edwards, D J (1999) A methodology for predicting the total average hourly maintenance cost of tracked hydraulic excavators operating in the UK opencast mining industry, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Ejohwomu, O A (2007) Modelling the supply and demand for construction and building services skills in the Black Country, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Fadiya, O O (2012) Development of an integrated decision analysis framework for selecting ICT-based logistics systems in the construction industry, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Fisher, W H (2017) The use of arbitration in the construction industry in England and Wales: an evaluation of its continuing role following the Arbitration Act 1996, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Gyampoh-Vidogah, R (2002) Improving project administration in the construction industry using EDMS: an integrated IS/IT solution, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Harthi, B A A (2015) Risk management in fast-track projects : a study of UAE construction projects, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Heesom, D (2004) An analytical system for space planning on construction sites, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Holt, G (1995) A methodology for predicting the performance of construction contractors, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Hong, X (2002) A comparative study of contractor performance based on Japanese, UK and US construction practice, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Ikpe, E O (2009) Development of cost benefit analysis model of accident prevention on construction projects, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Jackson, M (2007) Model development for the adoption of technology: electronic commerce in the construction industry, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Kaming, P F (1996) A productivity audit system for construction management in Indonesia, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton .

Kometa, S T (1995) An evaluation of client-generated risks in construction consultancies, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Manase, D (2008) An exploratory study of GIS based analysis of health and safety related information , Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Mante, J (2014) Resolution of construction disputes arising from major infrastructure projects in developing countries: case study of Ghana, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Manu, E (2014) Supply chain management practices in construction and inter-organisational trust dynamics, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Manu, P A (2012) An investigation into the accident causal influence of construction project features, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Moore, N (2013) A model based system for contextual on-site construction planning in augmented reality, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Myzece, D (2015) An investigation into the implementation of the Construction (Design and Management) Regulations in the construction industry, Unpublished PhD Thesis, Faculty of Technology, University of Wolverhampton.

Naim, A A A A (2018) An investigation of building information modelling implementation in KSA, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Nesan, L J (1997) A generic model for effective implementation of empowerment in construction contractor organisations, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Nicholas, J (2000) A risk analysis system for evaluating construction contractors by potential creditors, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Nzekwe-Excel, C (2010) Development of an integrated framework for satisfaction assessment of construction project teams, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

• Type: Thesis
• Keywords: client; customer satisfaction; fault tree analysis; project team integration; prototype development; stakeholder satisfaction
• ISBN/ISSN:
• URL: http://hdl.handle.net/2436/109166
• Abstract:
  With increasing competitive pressures in today’s market, it has become critical for businesses to recognise the significance of satisfying their customers so as to ensure their economic stability. Various studies have emphasised on the need for customer focus and project satisfaction in the construction industry sector. The industry, however, has not fully embraced the practice of project satisfaction, which is grounded on meeting the needs of the customer. Though most research on project satisfaction has focussed on the client, it is essential that the satisfaction of the project delivery team and in the wider context, the stakeholders be considered. In this case, the client is the centre of gravity of the project team. In order to satisfy the project team, there are challenges in assessing their requirements. This necessitates the need to develop a unique and robust method for capturing and analysing the level of integrated project team satisfaction. In this research, the project delivery team and the stakeholders have been lumped together as an integrated project team. Therefore, integrated project team satisfaction entails recognising the client and project participants’ requirements that guarantees project successful completion and acceptance by the team. In view of this, this research presents a framework, which has been developed to plug these needs and challenges. The framework, known as the satisfaction assessment integrated framework (SAIF), involves an integrated approach that considers the participants of a construction project as a tree structure, and each member of that tree as an intermediate or top element. Relationships and interactions of the elements, and how these affect the overall satisfaction levels of a single project, are analysed based on understanding their requirements and invoking modern satisfaction attainment theory. The framework includes a method for understanding and identifying the satisfaction attributes; multi-attribute analysis for prioritising the satisfaction attributes of the clients and project participants; fault tree analysis strategy for defining the satisfaction relationship in a particular project team; and an assessment scoring system (a combination of multi-attribute analysis, and failure mode and effects analysis methodical approach) that evaluates how much each member of the project team meets the requirements or satisfaction attributes of other participants. Hence, SAIF, a novel assessment methodology, investigates and identifies possible links and the influence of integrating the construction project team and their satisfaction attributes with the aim of improving their satisfaction levels as a team. Through the findings of this research, recommendations are made to further explore the implications of satisfying a given participant against dissatisfying the participant; and subsequently improve the satisfaction assessment process.

Obunwo, C U C (2016) A framework for enhancing project quality and customer satisfaction in government road construction projects in Rivers State, Nigeria, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Odimabo, O (2016) Risk management system to guide building construction projects in developing countries : a case study of Nigeria, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Okehielem, N (2011) A benchmark for impact assessment of affordable housing, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Okeyinka, O M (2016) The applicability of recycled waste paper as lightweight building materials, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Olagunju, O A (2014) The development of a framework for sustainable housing delivery in Lagos, Nigeria, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Olayinka, R A (2015) A knowledge management framework for reducing the cost of poor quality on construction projects, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Oloke, D (2003) Development of a web-based off-highway plant information system, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Perez Jimenez, P A (2019) An investigation into health and safety management by SMEs and the risk of corporate manslaughter prosecution , Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Poon, J L K (2001) Development of a process model for the design stage of building projects, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Proverbs, D G (1998) A best practice model for high-rise insitu concrete construction based on French, German and UK contractor performance measures, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Reyes Veras, P (2023) Adoption of the big data concept in the construction industry, Unpublished PhD Thesis, , University of Wolverhampton.

Reynoso Vanderhorst, H (2022) A framework for adoption of drones in the Dominican Republic construction industry, Unpublished PhD Thesis, , University of Wolverhampton.

Silverio Fernández, M A (2019) Implementation of smart devices in the construction industry, Unpublished PhD Thesis, , University of Wolverhampton.

Silverio Rodriquez, A K (2020) Implementation of building information modelling in the Dominican Republic construction industry , Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Singh, S (2021) Stakeholder management within BIM implemented projects in the UK construction industry, Unpublished PhD Thesis, , University of Wolverhampton.

Soetanto, R (2002) Modelling satisfaction for main participants of the construction project coalition: a study of mutual performance assessment, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Sutrisna, M (2004) Developing a knowledge based system for the valuation of variations on civil engineering works, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Talaq, J (2004) Antecedents and consequences of motivation: an examination of motivation as mediator to human and organisational performance, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Tochukwu, M G (2018) The development of 5D BIM framework to facilitate costing in contractor-led projects, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Tsemo, V (2015) An investigation of CSR as a source of corporate political power, Unpublished PhD Thesis, Business School, University of Wolverhampton.

Vidogah, W (1997) Claims on construction contracts: a new management framewor, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Williams, N M (2021) An investigation of client loyalty in the construction professional services sector, Unpublished PhD Thesis, , University of Wolverhampton.

Wong, C H (2001) A discriminant model for classifying contractor performance on public works projects, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Wong, C H (2001) Investigation of contractor selection criteria and development of contractor classification model: a UK case, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Yang, J (2001) A decision support system for material routing in construction sites, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Yisa, S B (1995) A methodology for evaluating the marketing function in the UK construction industry, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Yu, H (2009) A knowledge based system for construction health and safety competence assessment, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Zakeri, M (1996) An evaluation of productivity and management practice in the Iranian construction industry, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Zhou, W (2009) An investigation into a distributed virtual reality environment for real-time collaborative 4D construction planning and simulation, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.